Terms and Conditions
Statutory rights
All statements, guarantees or warranties in these terms of trading are additional to and do not affect your statutory rights.
Pricing and availability
All products on this web site are offered for sale worldwide, at the prices shown, with orders being placed either on-line, or by telephone or post to our address. We endeavour to hold stocks for immediate dispatch of all products offered and to provide next working day delivery of goods ordered by 4pm, subject to payment clearance.
The tax inclusive price you will pay for any product is clearly shown on the product description page. The packing and delivery charge is clearly stated on our delivery page. The prices and totals are shown again on the final, secure ordering page, where you are invited to complete the transaction after reviewing your purchases. Products are delivered with an invoice/receipt.
In the event that goods are out of stock and that we do not expect to be able to dispatch them to you within 28 days of your order, we will contact you for further instructions.
Ordering Instructions.
For information on how to pay, click here. If you have any questions, please email us and we will do our best to help.
Privacy.
You can see our full privacy policy by clicking here.
Security.
You can see our full security policy by clicking here.
Customer Services and complaints.
You may communicate with us at the address shown on the Contact Us page.
If you prefer, you may email us by clicking here.
If you complain to us in writing, we promise to acknowledge it promptly (always within 5 days), to tell you how long it will take to resolve the complaint and to keep you informed while we resolve the complaint. In most cases we would aim to resolve the complaint within 5 days of receiving it.
By listening carefully to our customers and responding positively, we find that complaints are rare. When we do receive them, we always check back to make sure that our solution is acceptable and, where appropriate and possible, change our operating systems to prevent repetition of the cause for complaint.
Cancellation.
You have the right to cancel the order within 7 working days starting the day after receipt of the goods. We will return your payment within 30 days of the cancellation.
Customers should return unwanted goods at their own expense. Alternatively, a deduction will be made from the refund to cover the direct cost of collecting the goods.
Goods should be returned in the condition that they were supplied, with any seals and shrink-wrap attached, and the customer must pay the cost of returning the goods. If the goods are not returned at the customer's own expense, a deduction will be made from the refund to cover the direct cost of collecting the goods. We can only accept the return of opened items if they are faulty.
If you wish to return goods after 7 working days, we will exchange them for another item of equal value if the items are in new condition. At our discretion, we may give a full refund for the item, excluding the postage and packing charge, dependant on the condition of the items being returned.
Marketing e-mails.
Joyland Books has a strict policy of never contacting our customers by email for the purposes of marketing, except for those customers who have signed up to the Mailing List. Please see our Privacy Policy for more information.
Ordering and payment
When you place an order with us from this web site or by post, you are making an agreement to purchase from us and promising that payment will made to us by the bank or other administrator of your payment card and that we may request authorisation for payment to us by the bank or other administrator. In the event that payment is revoked after dispatch and or delivery of the goods, we reserve the right to take the necessary steps to recover payment from you.
When you purchase a product on-line by credit or debit card using our secure server, no card numbers will held by Joyland Books once the transaction is complete.